IT Support

Local Company, National Support

We may be a small IT company based in Salisbury, Wiltshire – but we have partnered with major national organisations and vendors so that we can provide you with prompt on-site assistance where-ever you are are in the UK.  You still get the great service you’d expect from a local business – just with national reach.

IT Support

We can provide IT support for businesses of all sizes and we specialise in small businesses and startups.  We use industry leading utilities to enable us to connect up to your Windows PC or laptop as and when you require assistance and this eliminates 98% of the requirement for site visits. This keeps our costs down which in turn keeps the price you pay to a minimum too.

So, although we’re based in Salisbury, we can – and do – easily support customers in WIltshire, Dorset, Hampshire, Somerset and beyond.

Hill Data Systems: IT Support Salisbury, Wiltshire and beyond!

 

Simple, Open Pricing

With our support plans, you choose how you pay for your support whether that’s Ad-Hoc, Pre-Pay, Fixed-Price or a mix that meets your particular needs.

How about per-minute billing? No rounding up to the nearest hour here. If it only takes us 7 minutes to fix your issue remotely, you’ll only pay for 7 minutes.

And if you’re an existing customer then you can benefit from our “Free 5 minute support” feature where, if it takes us less than 5 minutes to completely resolve your issue, you won’t be charged at all!

To cover travel costs, on-site support is charged at the same rate, but with a minimum fee of 2 hours (30 minutes for customers in Salisbury)

Support Plans and Pricing

Facebook Competition

Ah-Hoc Plan

£75 +VAT per Hour
(£1.25
+VAT per minute)
Pay for what you use, when you use it. We’ll invoice you once the issue is resolved. Can be used for all On-site and remote break/fix, project and database work.

Silver Small Business

Pre-Pay Plan

£250 +VAT for 4 Hours
(£1.04
+VAT per minute)
Buy time in advance (in blocks of 4 hours) at a discounted rate and use it as fast or as slowly as you need. Can be used for all On-site and remote break/fix, project and database work.

Fixed-Price

From £30 +VAT per user
(subject to site survey)
ALL your REMOTE break/fix support with 24/7 monitoring and Service Level Agreements included for a fixed monthly fee.

Cisco Select

Monitoring

From £4.50+VAT per device/month
Let us monitor your PCs, laptops, Macs, servers and other devices and we’ll notify you if we spot any issues – often before your users notice it!
We have a wide range of monitoring options to suit all budgets.